Shipping & Returns.

Orders are prepared for fulfillment after payment authorization and confirmation of the necessary order details. Review the processing timeframe disclosed on the product page or at checkout before purchasing.

Availability, order volume, holidays, address verification and payment review can affect processing. An order confirmation acknowledges receipt; it does not mean the package has already been handed to a carrier.

We will notify you of a material shipment delay and provide the choices and refunds required by applicable law. Operational delays do not remove our obligations as the seller.

Available destinations and delivery methods are shown at checkout based on your shipping address. Do not assume we can ship to a country, territory, P.O. box or other address if checkout does not offer a supported service.

If an accepted order cannot be shipped to the supplied address, we will contact you to resolve the issue or cancel and refund the unfulfilled order as applicable. We will not substitute another destination without your agreement.

A subscription product does not automatically make unrelated one-time items ship free. Review the shipping total for a mixed cart before placing your order.

Available shipping services and delivery estimates are disclosed with the order. Processing time is separate from carrier transit time. Free shipping does not automatically mean expedited shipping.

Estimated arrival dates are estimates unless an express delivery guarantee is offered. Carrier delays can occur, but this does not remove any rights that apply to a missed shipping promise or non-delivery.

Provide a complete address, including any apartment or unit number, and check it before ordering. If you notice an error, contact our team immediately with your order number.

Changes depend on the order’s fulfillment status and available carrier options. Updating an address in your account may not update an existing order or active subscription; check those details separately.

If an address problem causes a return or requires another shipment, we will explain the available options and any proposed charge before arranging it. Responsibility and remedies depend on the circumstances and applicable law.

Check your order emails and My Account for tracking information when it is available. Contact support if you cannot locate your shipment details.

If tracking shows delivery but you have not received the package, check the stated delivery location, mailbox, reception desk and household members. You can also ask the carrier about the delivery scan.

Contact WellVetra Pet promptly so we can review the address, shipment information and available carrier investigation options. Reporting within 7 days of the marked delivery helps us investigate quickly; this is a recommended reporting period, not a waiver of mandatory rights.

A delivery scan does not automatically settle a non-delivery claim. We will review the circumstances and explain any applicable replacement, refund or other resolution. Theft and carrier issues are evaluated individually rather than automatically excluded.

Contact us promptly if an item is damaged, missing from the package, or different from what you ordered. Include your order number, a description of the issue and relevant photos if available.

Keep the product and packaging while the issue is reviewed. Do not send an item back without instructions. The resolution may include a replacement or refund, depending on the circumstances and your applicable rights.

Store credit will not replace a legally required monetary refund without your agreement.

Weather and transit conditions can affect delivery. Review any handling and storage instructions on the actual product label and retrieve your shipment promptly after delivery.

This page does not promise refrigerated transport, cold-chain packaging or tolerance to a specific temperature. Any special shipping requirements must be disclosed for the relevant product.

If you are concerned about temperature exposure, damaged packaging or product condition, contact support with the shipment details. Do not assume a product is suitable for use simply because it has arrived.

An order may arrive in more than one package. Where applicable, review the shipment notices for the items assigned to each package. We will not add an undisclosed split-shipment charge without authorization.

If an item becomes unavailable or cannot ship within the promised time, we will communicate the delay and offer the required choice to accept revised timing or cancel the affected unshipped items for a refund. We will not substitute a different product without your agreement.

When cancellation or non-fulfillment requires a refund, we will refund the applicable amount, including shipping and other charges where required by law. Store credit is not the only remedy for an unshipped order.

Our Refund & Return Policy explains refund eligibility, any satisfaction guarantee expressly offered with your purchase, and how to report an order issue. Routine physical returns are not accepted after shipment, except where required by applicable law; contact us for instructions before returning any item.

To stop a future subscription renewal, use the cancellation method provided with your plan before the next scheduled charge. Check My Account for available controls or contact customer care for assistance.

Canceling future renewals does not automatically cancel an order already being processed or shipped. A shipping inquiry or refund request does not itself cancel your plan; state explicitly if you also want future renewals canceled.