Privacy.
With clarity.
How we collect, use and handle information when you visit our website, explore our products or shop with us.
Overview
This Privacy Policy describes how WellVetra Pet (“WellVetra Pet,” “we,” “us” or “our”) handles personal information in connection with wellvetrapet.com and related online services.
It covers website visits, customer accounts, orders, subscriptions, support requests, email subscriptions and our Protocol Finder quiz. Personal information means information that identifies you or can reasonably be linked to you.
This policy explains our information practices. It does not replace notices or choices presented when you use a particular feature.
Information we collect
Information you provide
- Contact details: your name, email address, phone number and information submitted through contact forms or support messages.
- Account information: your username, account credentials, saved addresses and preferences.
- Order information: billing and shipping addresses, products selected, order history, delivery details and transaction records.
- Subscription information: selected plans, renewal records, subscription status and related account changes.
- Quiz responses: information about your dog, such as age, weight, activity and wellness interests, together with optional contact information.
Information collected through website use
Our website infrastructure and enabled services may collect IP addresses, browser and device information, pages requested, referring pages, timestamps, cookie identifiers and security-related activity. The information collected depends on the features and services you use.
Please do not send full payment card details, government identification numbers or personal medical records through ordinary email, quiz fields or general contact forms.
How we use information
We use information as needed to:
- Operate the website and provide its requested features.
- Create and manage customer accounts.
- Process orders, arrange delivery and manage subscriptions.
- Provide order updates and respond to support requests.
- Generate quiz results and provide requested email copies.
- Send email updates when you subscribe to them.
- Investigate errors, prevent misuse and protect transactions.
- Maintain business records and meet applicable obligations.
Protocol Finder quiz
You can view your quiz result without providing a name or email address.
The quiz uses your answers to match shopping preferences with product options. It does not diagnose conditions, establish product safety or provide dosing instructions.
If you request an email copy, your email address and result information are used to send that copy. Email delivery services may retain delivery records.
If you separately choose to save your contact information for quiz follow-up, the quiz’s saved contact record is intended to be retained for up to 30 days. This is separate from order records, support correspondence and technical logs.
Requesting an email copy or choosing quiz follow-up does not, by itself, subscribe you to marketing emails.
Payments and subscriptions
Payment information is handled by the payment services associated with your selected checkout method. Their privacy notices describe how they process payment information.
Our store may receive transaction identifiers, payment status, limited payment-method details and payment tokens used to support authorized recurring payments, depending on the payment service.
Subscription records may include your selected products, billing schedule, renewal history and cancellation status. Canceling a subscription stops future renewals under the applicable subscription terms; it does not automatically delete past transaction records.
How information may be shared
Information may be disclosed to providers that support the services you use, including:
- Hosting, website maintenance and security providers.
- Payment and subscription processing services.
- Shipping carriers and fulfillment providers.
- Email delivery and customer support services.
- Professional advisers supporting business obligations.
Information may also be disclosed when required by applicable law, in response to valid legal requests, or as necessary to investigate fraud, protect rights or address security incidents.
In a business transfer, such as a merger or acquisition, relevant records may be transferred, subject to applicable privacy requirements.
Email communications
Order confirmations, delivery updates, account messages, subscription notices and requested quiz copies are service-related communications.
Our “Stay Connected” signup uses an email confirmation step. You can unsubscribe from marketing updates through the unsubscribe link provided or by contacting us.
Unsubscribing from marketing emails does not prevent necessary communications about your orders, account or active subscriptions.
Data retention
Retention depends on the type of record and its purpose. Order, payment and subscription records may need to be retained for accounting, tax, dispute resolution and other obligations.
Account information supports your account. Support messages may be retained to address requests and maintain service history. Technical logs and backups may have separate retention schedules.
Optional saved quiz contact records are intended to be retained for up to 30 days, as described in the quiz section. Contact us for information about a specific record or to request deletion where available.
Your privacy choices
You can:
- Review and update available details in your customer account.
- Complete the quiz without providing contact information.
- Choose whether to request a quiz email copy or save contact details.
- Unsubscribe from marketing emails.
- Manage cookies through available website and browser controls.
- Contact us about access, correction or deletion of information.
Depending on your location and applicable law, you may have additional rights, including access, correction, deletion, portability, restriction or objection, and opt-out rights for certain processing activities.
Send requests to [email protected] . We may need to verify your identity and clarify the request. Some records may be retained where an applicable exception or obligation permits or requires it.
If applicable law provides an appeal process, you may contact the same address to appeal a decision about your request.
Security
Website, account and payment services use security measures appropriate to their functions. No internet transmission or storage system can be guaranteed completely secure.
Use a strong, unique account password and keep your sign-in details private. If you suspect unauthorized access, contact us promptly.
Children’s privacy
The website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information through the website, contact us so we can investigate and take appropriate action.
External services and international processing
Links, checkout services or embedded features may connect you to third-party services. Their information practices are governed by their own privacy notices.
Providers may process information in countries other than your country of residence. Applicable requirements for international transfers depend on the service, location and law involved. Contact us for questions about your information.
Updates to this policy
We may update this policy to reflect changes in website features, services or information practices. The updated policy will show a revised date. Additional notice or consent will be provided where required.
Contact us
For privacy questions or requests regarding your personal information, contact: